SlotoChu Privacy Policy
How we collect, use and protect your personal information when you play with us in the UK.
Our commitment to your privacy
This SlotoChu privacy policy explains how we handle the personal information you share with us. We know that trust matters when you play online, so we aim to be clear about what we collect, why we collect it and how long we keep it.
We collect information when you register an account, when you make a deposit or request a withdrawal, and when you contact our support team. This may include your name, contact details, date of birth and payment details relevant to your transactions with us.
We use this information to run your account, to communicate with you about your activity, and to meet our legal and regulatory obligations. We never sell your personal details to third parties for their own marketing purposes.
Why we ask for verification
As part of keeping your account secure, we carry out account verification before certain actions can be completed. This may involve confirming your identity and the payment methods linked to your account, a process often referred to as KYC.
Verification helps us confirm that the person using an account is its rightful owner, and it supports our wider responsibility to run a safe site. We only request the documents needed for this purpose, and we handle them under the same safeguards described in this policy.
See our offersWhat information we collect
We gather information directly from you, such as the details you provide when you open an account or reach out to our support team. We also collect information generated through your use of the site, including your gameplay history and transaction records.
Some information is collected automatically through standard web technologies, which help us keep the site working correctly and secure. Further detail on how these technologies operate sits in our cookie policy, which is a separate document from this one.
We keep personal data only for as long as it is needed for the purposes described here, or as long as the law requires us to retain it. After that period, information is deleted or anonymised in line with our internal procedures.
How we use your data
We use your data to operate your account, process deposits and withdrawals, and respond when you contact us with a question. We also use it to meet our obligations under UK data protection law and to manage responsible gambling tools where you choose to use them.
Where we offer a welcome bonus or ongoing promotion, we may use account and activity data to check eligibility and apply the correct terms. This keeps bonus offers fair for everyone who claims them.
We do not use your personal information for purposes beyond those described in this policy without telling you first. Where we rely on your consent for a particular use, you can withdraw that consent at any time.
Your rights over your data
| Right | What it means |
|---|---|
| Access | You can ask us what personal data we hold about your account. |
| Correction | You can ask us to correct information that is inaccurate or incomplete. |
| Deletion | You can ask us to delete your data once it is no longer needed. |
| Objection | You can object to certain uses of your data, such as marketing. |
| Portability | You can ask for a copy of your data in a portable format. |
How we protect your information
We apply technical and organisational measures designed to protect your personal data from unauthorised access, loss or misuse. Access to account information is limited to staff who need it to carry out their role.
Payment details you provide are handled under the safeguards appropriate to the method used, and account verification remains part of how we confirm a transaction is genuine. If you believe your account has been accessed without permission, please contact our support team straight away.
Sharing your information
We share personal data only where it is necessary to run the site, meet legal obligations, or deliver a service you have requested, such as processing a payment. Any third party that processes data on our behalf is required to protect it under terms consistent with this policy.
We do not share your personal information with other organisations for their own independent marketing. Where a legal authority requires us to disclose information, we do so only to the extent the law demands.
How to reach us about your data
- Contact our support team through the site to ask a question about your personal data.
- Tell us clearly which right you want to use, such as access or deletion.
- We may ask you to verify your identity before we act on the request, in line with our account verification process.
- We respond to valid requests within the timeframe required by UK data protection law.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or in the law. Any revised version will be published on this page, so we encourage you to check back periodically.
If you have questions about this policy or how we handle your information, you can find general answers on our FAQ page, or contact our support team directly for anything specific to your account.
